CageList Rescheduling & Cancellation Policy

At CageList, we understand that plans can change. To provide flexibility while respecting the time and efforts of batting cage owners, please carefully review our rescheduling and cancellation policies before booking.

Rescheduling Policy

• Notice Requirement: If you need to reschedule, you must contact the batting cage owner directly at least 24 hours before your scheduled start time.

• How to Reschedule: Use the messaging feature in your CageList account to communicate with the cage owner. Rescheduling is subject to the owner’s availability and discretion.

• Limitations:

• The owner may not be able to accommodate your requested changes, especially if they are last-minute.

• Rescheduled sessions must take place within 30 days of the original booking.

• No Automated Rescheduling: CageList does not currently offer an automated rescheduling option. All changes must be coordinated directly with the batting cage owner.

Cancellation Policy

Client-Initiated Cancellations

• More than 24 Hours Before Booking:

• You are eligible for a full refund, minus any applicable processing fees.

• Less than 24 Hours Before Booking:

• Refunds are not provided for cancellations made within 24 hours of the scheduled start time. Contact the cage owner directly to discuss possible rescheduling, though this is at the owner’s discretion.

Cage Owner-Initiated Cancellations

• If a batting cage owner cancels your booking:

• You will receive a full refund, including all fees.

• CageList will assist you in finding an alternative booking, if desired.

Weather-Related Cancellations

• Outdoor Cages: If weather conditions make outdoor play unsafe or impractical (e.g., heavy rain, lightning, extreme heat), you may request a refund or work with the owner to reschedule.

• Indoor Cages: Weather-related cancellations typically do not apply unless the facility is directly impacted.

Extenuating Circumstances

In exceptional cases, CageList may make exceptions to the above policies. Examples of extenuating circumstances include:

• Medical emergencies (documentation required).

• Unexpected travel disruptions.

• Facility closures or sudden owner unavailability.

To request a review of your situation, email [email protected] within 48 hours of your scheduled booking.

No-Show Policy

• If you fail to show up for your booking without prior notice, the session will be considered forfeited, and no refund or rescheduling option will be provided.

Processing Refunds

• Refunds will be processed within 5–7 business days of approval and credited to the original payment method.

How to Cancel or Reschedule

1. Log in to your CageList account.

2. Navigate to “My Bookings.”

3. Use the messaging feature to contact the cage owner regarding rescheduling or cancellation.

4. If canceling, follow the prompts to confirm your cancellation.

For questions or additional assistance, please contact our support team at [email protected].